Returns

All sales are final. For health, safety, and regulatory reasons, we can't accept returns of nicotine products, including unopened cans. We will make it right if your order arrives damaged, defective, or incorrect (see below). Products sold through other retailers must be returned to the place of purchase under that retailer's policy.

Refunds, Damaged, Lost & Incorrect Orders

We refund or replace (your choice) any item that arrives damaged, defective, or incorrect if you contact us within [7] days of delivery.

How to File a Claim

  1. Email support@americanice.com within [7] days of delivery.
  2. Include your order number, a short description, and photos of the product, the can's lot code, and the shipping box.
  3. Keep the product and packaging until the claim is closed; we may need it for a carrier or quality claim.

Lost or Missing Packages

  • If tracking shows no movement for 7 business days, or the package is marked
    delivered but you can't find it, contact us within 14 days of the expected delivery date.
  •  We'll open a carrier trace and, once confirmed lost, reship or refund the order.
  • Packages delivered with adult signature are considered received.

Refund timing

Approved refunds go to the original payment method within 5–10 business days. Your bank may take additional time to post it. We refund original shipping charges only when the error was ours. We don't issue refunds for change of mind, flavor or strength preference, or opened products that aren't defective.